Frequently Asked Questions

See below for frequently asked questions from veterinarians, veterinary technicians and pet owners. If you have a new question for UBAVET please contact us.

FAQ

Where do I purchase UBAVET?

UBAVET products are sold exclusively through Canadian veterinary clinics.

Can I buy UBAVET products at pet shops or online retailers?

UBAVET products are registered by Health Canada as Veterinary Health Products (VHP) and are not available through any pet stores, specialty shops, or online retailers.

Why is UBAVET only available through my veterinary clinic or hospital?

We believe that your local veterinary clinic is the best place for pet health nutritional advice and care. Most UBAVET products are registered as veterinary health products by Health Canada and should be used as directed by your veterinarian.

Can I buy UBAVET products online?

For direct ship to home orders please ask your veterinarian about ordering through their clinic using MyVetStore.ca.

What if my vet does not have UBAVET?

If your veterinarian does not carry the UBAVET products you need, the clinic can order a single package for you through their usual purchasing channel. Ask your clinic to contact us at [email protected] or 800-838-8563 if they need assistance.

When should I start using UBAVET Joint Products?

Your veterinarian is the best source for information on when to begin joint supplements. Giant breed dogs and breeds prone to joint issues should begin earlier than most dogs.

How long does it take for UBAVET joint products to work?

Many pet owners tell us they see improvements in mobility and pain relief within two weeks or less. Your experience may be faster or longer depending on the level of inflammation and joint pain that needs to be reduced.

Are Ubavet Vitamins good for dogs and cats on raw diets?

Absolutely. Ubavet vitamins have all the vitamins and minerals a dog or cat needs that may be missing in a raw diet. Combining UBAVET vitamins with your pet’s raw diet is the best of both worlds.

Are your fish oils human grade?

UBAVET uses a unique blend of IFOS-certified, human grade herring, mackerel and anchovy to provide DHA and EPA rich Omega-3 Fatty Acids for inflammation control and added skin and circulatory health. IFOS certifies that fish oil is based on the highest quality, safety, and purity standards in the world.

What is glucosamine and chondroitin and how do they work?

Glucosamine is a precursor for glycosaminoglycans, a significant component of joint cartilage, promoting skeletal and joint health. Chondroitin is part of the protein that gives cartilage its elasticity and cushioning.

What is MSM and how does it contribute to healthy joints?

MSM (Methylsulfonylmethane) is a sulfur-containing compound found naturally in animals and plants and reduces joint inflammation and pain.

What are Citrus bioflavonoids in UBAVET joint products?

Citrus bioflavonoids are key nutrients that help increase the action of Vitamin C and reduce inflammation.

How does Hyaluronic acid in UBAVET joint products work?

Hyaluronic acid retains water to keep joints and tissues well lubricated.

What is Green Lipped Mussels and Abalone?

Green lipped mussels commonly found in the oceans off New Zealand offer a very high natural Chondroitin content, ideal for joint health and inflammation control.Abalone, found in UBAVET’s Ubasport product is also a shellfish, and a good source of Omega-3, iodine and phosphorous (phosphate), with anti-inflammatory properties.

How do I store UBAVET products?

All Ubavet products are shelf stable, no refrigeration necessary. Store at room temperature 22-24 °c (72-75 °f) and away from sunlight.

Where are your products made?

WIth the exception of a few products from the USA, all UBAVET products are made in Canada. No supplements or consumable products are made in China or overseas.

Are your beef treats made in Canada?

Yes, UBAVET roasted beef treats, beef liver treats and Petchup beef liver powder are made of Canadian sourced beef, and made in Canada.

Our pet has food allergies? Are your products allergy safe?

Many UBAVET items are limited ingredient formulas to help protect against allergies. Some of our products have beef, chicken or duck as flavouring as shown on the ingredients list and label. If you have any allergy concerns please contact us.

My pet has a salmon allergy. Do your Omega-3 supplements contain salmon?

UBAVET supplements do not contain salmon. UBAVET uses wild caught IFOS-certified mackerel, herring and anchovy.

Is UBAVET a Canadian company?

Yes. Founded in 1994 in Toronto, Canada to serve Canada’s veterinarians and their patients, UBAVET is fully Canadian owned and operated.

Are your products satisfaction guaranteed?

Yes, all UBAVET products are guaranteed. If your pet does not agree to the product, or you are not satisfied please return the product to your veterinarian. They will then contact our office for a refund.

How are UBAVET products different from supermarket and pet shop products?

Unlike pet products found in supermarkets or pet shops, UBAVET products are developed and produced to meet the the stringent requirements of Health Canada’s Veterinary Health Products (VHP) program. UBAVET products also contain much higher levels of the beneficial ingredients, for example UBAVET joint liquids may contain 1000 mg of Glucosamine per dose.